Shipping policy

**Frequently Asked Questions (FAQ)**

**1. Where are you located?**
- Our main location is at 91-041 Malakole St., Kapolei, HI 96707. Explore our wide range of furniture and decor at our showroom.

**2. What are the pick-up hours?**
- Pick-up hours are available Monday to Friday from 7:00 am to 1:30 pm HST at 91-041 Malakole St., Kapolei, HI 96707.

**3. Do you allow viewings?**
- Currently, we do not offer viewings ahead of time. For detailed information before purchasing, contact customer service at hello@arisedecor.com or call (808) 342-8330. We can coordinate sending further videos and pictures to assist you.

**4. Free Delivery**
- Enjoy free delivery to the entire island of Oahu, including military bases. Our delivery is curb-side, meaning your package will be dropped off at the front door of your building. Contact customer service at hello@arisedecor.com or (808) 342-8330 PRIOR to purchasing if you need assistance bringing the delivery inside your home.

**5. Can I schedule a day/time for delivery?**
- Yes, you can schedule a week-day delivery for the day of your choosing. Choose between two time windows: 8 am to 12 pm or 12 pm to 4 pm.

**6. Will the delivery driver call me when en-route?**
- Yes! Please provide your phone number during checkout, and our delivery driver will call you when en-route.

**7. How is the furniture delivered?**
- Furniture will be delivered in boxes, with each piece securely packed in its own box.

**8. Do you deliver to all Hawaiian islands?**
- Yes, we deliver to all Hawaiian islands except Lanai. Shipping to islands other than Oahu is not free. Contact customer service at hello@arisedecor.com or (808) 342-8330 for shipping rates to other islands.

Feel free to contact our customer service team if you have additional questions or if there's anything else we can assist you with. Thank you for choosing Arise Furniture!